Search Results
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Dental fees
14 Jun 2025: Effective 1 July 2025Dental services can be invoiced online via HICAPS Digital for next business day payments. 2025/26 rates For dental services provided on or after 1 July 2025 GeneralSpecialistService DescriptionADA NumberMaximumPayment Rate
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Dispute Resolution
30 Jun 2015: Dispute Resolution. The TAC, the Law Institute of Victoria (LIV) and the Australian Lawyers Alliance (ALA) have established a dispute resolution process for all TAC decisions. The process is designed to resolve disputes without needing to apply to
https://www.tac.vic.gov.au/clients/working-together/resolving-your-issues
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What to expect from us
17 Aug 2020: What to expect from us. We are here to help you understand the TAC claim process. While every client’s situation is different, there are common things you can expect from us. When and how we will contact you. We may contact you at different times
https://www.tac.vic.gov.au/clients/how-your-claim-works
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Physiotherapy
24 Dec 2020: Physiotherapists are experts in body movement and function. We will pay for the physiotherapy you need to help you recover from your transport accident injuries.
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Common Law Protocol
22 Apr 2026: The Common Law Protocol is an agreement that outlines how the TAC and your personal injury lawyer work together during your common law compensation claim.The TAC Protocols were developed by the Law Institute of Victoria (LIV), the Australian Lawyers
https://www.tac.vic.gov.au/clients/how-we-can-help/compensation
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Information about pain and how to reduce it
23 Jan 2023: Read this information in your language This information is presented with permission from the PainCare Collective and St. Vincent's Hospital Melbourne. Authors: Dr. Anne Daly, Stephanie Carroll and Dr. Philippa Frances. Translations by St. Vincent's
https://www.tac.vic.gov.au/clients/supporting-your-recovery/pain-management
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Interpreting and translating services
9 Dec 2019: An interpreter will translate what you say to your doctor or health professional. We use accredited interpreters, who will make sure the full meaning of what you’re saying is understood.
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Informal Review Form
13 Feb 2024: Informal Review
https://www.tac.vic.gov.au/clients/working-together/resolving-your-issues
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Community nursing policy
14 Nov 2025: Information required by the TAC A request for nursing services must be supported by the client’s treating health professional who must provide the TAC with information about:Clinical justification of the client’s need for nursing services for
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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VCAT application for review
1 Jul 2018: VCAT application for review. If you disagree with a decision the TAC has made on your claim, you can request a Victorian Civil and Administration Tribunal (VCAT) review within 12 months of the day you become aware of the decision. You can do this:.
https://www.tac.vic.gov.au/clients/working-together/resolving-your-issues
/vcat-application-for-review