The TAC will extend funding of temporary telehealth services previously scheduled to end on 30 September until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.

We're grateful for the dedicated work of health providers during these challenging times.

In response to COVID-19 we introduced temporary funding of telehealth services to ensure our clients can still access the treatments and services they need related to their transport accident.

The TAC has now announced we will extend funding of temporary telehealth services previously scheduled to end on 30 September until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.

Telehealth services enable you to use video conferencing to deliver health services to a TAC client. Telephone consultations may be used if videoconferencing is not available.

TAC telehealth rates allow you to be paid at your TAC face-to-face rate when telehealth services are delivered to our clients.

Provider guidelines for the delivery of telehealth can be found on the TAC website.

Reminder – TAC clients and when to seek approval

We recently announced a change to give you greater clarity about when to seek our approval for treatment and services, and how we make decisions about what we can help pay for.

We can now pay for some treatments and services without prior approval for up to 90 days from the date of the client’s transport accident. After 90 days, you or the client will need to contact us for the approval of ongoing services. We may request a treatment plan to understand more about the client’s injuries and the treatment and support they need, so we can make decisions about what we can pay for and for how long.

For details visit What we can pay for on our website.