28 May 2020

8 answers to your most common TAC questions

We’re grateful for the efforts of health and service providers to support TAC clients during the COVID-19 outbreak, and for your patience as we’ve adapted to remote working. Here we provide clarity on the issues raised most often in recent weeks.

We’re grateful for the efforts of health and service providers to support TAC clients during the COVID-19 outbreak, and for your patience as we’ve adapted to remote working.

Here we provide clarity on the issues raised most often in recent weeks.

Where can I find TAC telehealth rates?

TAC telehealth rates are now available for a range of medical and allied health professions. For the complete list of telehealth item numbers, visit tac.vic.gov.au/telehealth

Most telehealth items have been added to LanternPay so you can invoice online and get next business day payment.

Where can I find TAC invoice requirements?

Our three invoicing options are:

1) LanternPay online payment platform (for eligible providers)

2) Email attachment to invoices@tac.vic.gov.au

3) Post

For email or post, our invoice requirements are listed at tac.vic.gov.au/invoice

To ensure prompt payment, please include all required information on your invoice, including item number, date of service and duration or quantity of service.

Also be sure to use the correct item number – for example, if you bill using a telehealth item number, the service description should match.

What’s the best way to submit a treatment plan?

You can complete these treatment plans online:

These online forms are the fastest way to receive a treatment plan decision (though sending a Word doc via email or post remains an option).

When completing the online form, please ensure all fields are complete to avoid an error message. You can find examples of completed treatment plans at the links above.

For ongoing treatment to be approved, it must be clinically justified by satisfying the five principles of the Clinical Framework for the Delivery of Health Services.

Who can complete a Certificate of Capacity?

A Certificate of Capacity allows authorised providers to provide information about a TAC client’s capacity for work as a result of their transport accident injuries.

Clinic staff can fill in the form’s general details (e.g. client name, claim number, address), but only the health professional can complete the capacity assessment and sign the form.

How can I contact the TAC?

TAC staff continue to work remotely. You can send a message using the online form on our website or by calling 1300 654 329 and selecting an option to leave a message. We will call you back as soon as possible from a private number.

How can I ask about an invoice or payment?

Invoice or payment questions can be directed to 1300 654 329 or emailed to our Payments team at payments_enquiries@tac.vic.gov.au

How can I contact the TAC Clinical Panel?

The Clinical Panel is ready to provide you with clinical support and advice related to a TAC client’s treatment. Submit your query via our Clinical Panel online form and it will be directed to the most relevant person to assist.

What’s the best way to stay on top of changes?

We will communicate changes to you via email and our website. For the latest changes related to COVID-19, access our Information for TAC providers.


28 May 2020 8 answers to your most common TAC questions We’re grateful for the efforts of health and service providers to support TAC clients during the COVID-19 outbreak, and for your patience as we’ve adapted to remote working. Here we provide clarity on the issues raised most often in recent weeks. We’re grateful for the efforts of health and service providers to support TAC clients during the COVID-19 outbreak, and for your patience as we’ve adapted to remote working. Here we provide clarity on the issues raised most often in recent weeks. Where can I find TAC telehealth rates? TAC telehealth rates are now available for a range of medical and allied health professions. For the complete list of telehealth item numbers, visit tac.vic.gov.au/telehealth Most telehealth items have been added to LanternPay so you can invoice online and get next business day payment. Where can I find TAC invoice requirements? Our three invoicing options are: 1) LanternPay online payment platform (for eligible providers) 2) Email attachment to invoices@tac.vic.gov.au 3) Post For email or post, our invoice requirements are listed at tac.vic.gov.au/invoice To ensure prompt payment, please include all required information on your invoice, including item number, date of service and duration or quantity of service. Also be sure to use the correct item number – for example, if you bill using a telehealth item number, the service description should match. What’s the best way to submit a treatment plan? You can complete these treatment plans online: Allied Health Treatment and Recovery Plan Mental Health (Psychology and Neuropsychology) Treatment Plan These online forms are the fastest way to receive a treatment plan decision (though sending a Word doc via email or post remains an option). When completing the online form, please ensure all fields are complete to avoid an error message. You can find examples of completed treatment plans at the links above. For ongoing treatment to be approved, it must be clinically justified by satisfying the five principles of the Clinical Framework for the Delivery of Health Services. Who can complete a Certificate of Capacity? A Certificate of Capacity allows authorised providers to provide information about a TAC client’s capacity for work as a result of their transport accident injuries. Clinic staff can fill in the form’s general details (e.g. client name, claim number, address), but only the health professional can complete the capacity assessment and sign the form. How can I contact the TAC? TAC staff continue to work remotely. You can send a message using the online form on our website or by calling 1300 654 329 and selecting an option to leave a message. We will call you back as soon as possible from a private number. How can I ask about an invoice or payment? Invoice or payment questions can be directed to 1300 654 329 or emailed to our Payments team at payments_enquiries@tac.vic.gov.au How can I contact the TAC Clinical Panel? The Clinical Panel is ready to provide you with clinical support and advice related to a TAC client’s treatment. Submit your query via our Clinical Panel online form and it will be directed to the most relevant person to assist. What’s the best way to stay on top of changes? We will communicate changes to you via email and our website. For the latest changes related to COVID-19, access our Information for TAC providers.